Shipping & Returns

Free Shipping within the European Union

We offer free shipping to all countries within the European Union. No matter your location within the EU, your order will be delivered without additional shipping charges.

Estimated Delivery Times

Orders are typically delivered within 10 to 21 business days from the order date. This timeframe includes both production and shipping, as all items are made to order by our print-on-demand partners. Delivery times may vary due to:

• Order volume,
• Product type or complexity,
• Destination country,
• Local processing delays.

If you require expedited delivery or have specific questions about timelines, please contact our support team at [email protected] prior to placing your order.

🔁 Returns & Cancellations

Right of Withdrawal (EU Customers)

In line with EU consumer law, you have the right to return your order within 14 days of delivery without providing a reason.

To initiate a return:

1. Email us at [email protected] within 14 days of receiving your order.
2. Include your order number and indicate which item(s) you wish to return.
3. Return the product(s) in unused, original condition, including tags and original packaging.

Returns that do not meet these criteria may be rejected.

Damaged or Defective Products

If your order arrives defective, damaged, or incorrect:

1. Contact us at [email protected] within 7 days of delivery.
2. Attach a description and photographic evidence of the issue.
3. Our support team will guide you through the replacement or refund process.

We will cover shipping costs for approved returns involving product faults or errors.

Returns for Non-Defective Products

If the product is not faulty but you wish to return it:

• The item must be in new, unused condition.
• Return shipping is the customer’s responsibility.
• We recommend using a trackable, insured service to ensure safe return.

💸 Refunds

Once we receive and inspect your returned item(s), we will process your refund:

• Refunds will be issued to your original payment method.
• Processing may take up to 14 business days after receipt of the return.

📩 Contact

If you have any questions regarding shipping, returns, or product eligibility, please reach out to us:

📧 Email: [email protected]
📍 Address: Example Street 12, 47800 Krefeld, Germany

Thank you for shopping with Mishumi! Your satisfaction is important to us.